Superior Comfort Incorporated is a family owned and operated company that has been providing high quality HVAC service for over 18 years. We have honed our expertise and built a solid foundation of knowledge and skills to provide top-quality HVAC services and solutions through all of Rhode Island and Southern Massachusetts. We take great pride in our unwavering commitment to offering a comprehensive range of services to our customers, prioritizing their satisfaction above all else. We firmly believe in creating a work environment where our employees feel valued and appreciated for their contributions, each employee is an integral part of the SCI family and we go the extra mile to show our gratitude and acknowledge the hard work and dedication of our team members.
At Superior Comfort Incorporated, we provide a supportive and dynamic work environment, offering countless opportunities for personal and professional growth. The HVAC industry is constantly evolving, with new advancements and technologies being introduced regularly. By joining our team, you’ll have the opportunity to work with state-of-the-art tools and equipment. We invest in the latest technology and continuous training availability to ensure that our employees are equipped with the best resources to deliver top-notch services to our clients. Being at the forefront of technological advancements allows you to expand your knowledge and stay ahead in your field.
We believe that our success is driven by our passionate and skilled employees, who share our commitment to excellence in the HVAC industry. Our ideal candidate values contributing to a positive company culture and working on a team that feels more like a family. Delivering exceptional service to our clients is a top priority for us. We seek individuals who are dedicated to understanding our clients’ needs, providing personalized solutions, and ensuring their satisfaction.
Employee Benefits:
- ☑️ Above average pay and benefits
- ☑️ Paid Vacation
- ☑️ Paid Holidays
- ☑️ Company Vehicle (Based on Job Description)
- ☑️ Health Insurance (After 90 days)
- ☑️ Dental (After 90 days)
- ☑️ Vision (After 90 days)
- ☑️ 401(K) Plan
Safety & Training Programs and Benefits:
- ☑️ Safety Orientation (For Field Employees)
- ☑️ Training programs/ Technical & Sales
- ☑️ Monthly Safety Training
- ☑️ Monthly Truck Inspections
Additional Perks & Benefits:
- ☑️ Positive company culture
- ☑️ Extensive growth opportunities
- ☑️ Company supplied Personal Protective Equipment/Safety Items
- ☑️ Spiffs available to every department/li>
- ☑️ Fun Giveaways and incentives
- ☑️ Employee Appreciation Days 2 per year
- ☑️ Christmas Party
- ☑️ FREE COFFEE DAILY!!!!!!
Licensed Service Technician (Full Time)
Are you a licensed service technician? If so, we need you! We are an established Heating, Cooling, Geothermal and Commercial Refrigeration business.
- Please submit a resume by email or fax to be considered. Please do not call.
Licensed Install Technician (Full Time)
Are you a licensed install technician? If so, please apply! We are an established Heating, Cooling, Geothermal & Commercial Refrigeration business.
- Please submit a resume by email or fax to be considered. Please do not call.
Benefits:
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount
- Relocation assistance
- Professional development assistance
- Signing bonus
- Bonus pay
Customer Service Representative (CSR) – HVAC Company
Are you a customer-oriented and passionate individual? We have an exciting opportunity for you to join our team as a Customer Service Representative (CSR) in our reputable family owned and operated HVAC company! As a CSR, you will act as a vital link between our company and our esteemed customers. We are seeking a customer-oriented and passionate individual. The ideal candidate will provide accurate and efficient product and service information, resolve any emerging problems, and ensure customer accounts are handled with utmost care and satisfaction.
Responsibilities:
Act as the primary point of contact for customer inquiries and concerns
Provide exceptional customer service by actively listening and empathizing with customers
Respond promptly to customer inquiries via phone, email, or social media channels
Identify and assess customer needs to achieve satisfaction and maintain high service standards
Resolve customer complaints and problems effectively and efficiently
Gather feedback and insights from customers to improve our products and services
Collaborate with internal teams to escalate and resolve complex customer issues
Keep accurate records of customer interactions and transactions
Requirements:
- Previous experience in a customer service role is highly preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and critical thinking
- Patience and empathy towards customers
- Ability to multitask and handle high-volume customer inquiries
- Knowledge of HVAC systems and services is a plus
- Proficient in computer applications and software such as CRM systems
Benefits:
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Ongoing training and career development opportunities
- Friendly and supportive work environment
If you are an enthusiastic individual with a passion for customer service and have excellent communication skills, we would love to hear from you. Please submit your resume and cover letter to apply for this exciting CSR position in our HVAC company.
