Careers
Who We Are
Superior Comfort Incorporated is a locally operated and operated company that has been providing high quality HVAC service for over 18 years. We have honed our expertise and built a solid foundation of knowledge and skills to provide top-quality HVAC services and solutions through all of Rhode Island. We take great pride in our unwavering commitment to offering a comprehensive range of services to our customers, prioritizing their satisfaction above all else. We firmly believe in creating a work environment where our employees feel valued and appreciated for their contributions, each employee is an integral part of the SCI family and we go the extra mile to show our gratitude and acknowledge the hard work and dedication of our team members.
Why Us
At Superior Comfort Incorporated, we provide a supportive and dynamic work environment, offering countless opportunities for personal and professional growth. The HVAC industry is constantly evolving, with new advancements and technologies being introduced regularly. By joining our team, you’ll have the opportunity to work with state-of-the-art tools and equipment. We invest in the latest technology and continuous training availability to ensure that our employees are equipped with the best resources to deliver top-notch services to our clients. Being at the forefront of technological advancements allows you to expand your knowledge and stay ahead in your field.
Who We’re Looking For
We believe that our success is driven by our passionate and skilled employees, who share our commitment to excellence in the HVAC industry. Our ideal candidate values contributing to a positive company culture and working on a team that feels more like a family. Delivering exceptional service to our clients is a top priority for us. We seek individuals who are dedicated to understanding our clients’ needs, providing personalized solutions, and ensuring their satisfaction.
Superior Benefits & Special Perks Offered
Employee Benefits
- Above average pay and benefits
- Paid Vacation
- Paid Holidays
- Company Vehicle (Based on Job Description)
- Health Insurance (After 90 days)
- Dental (After 90 days)
- Vision (After 90 days)
- 401(K) Plan
Additional Perks & Benefits
- Positive company culture
- Extensive growth opportunities
- Company supplied Personal Protective Equipment/Safety Items
- Spiffs available to every department
- Fun Giveaways and incentives
- Employee Appreciation Days 2 per year
- Christmas Party
- FREE COFFEE DAILY!!!!!!
Safety & Training Programs and Benefits
- Safety Orientation (For Field Employees)
- Training programs/ Technical & Sales
- Monthly Safety Training
- Monthly Truck Inspections
Available Positions
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Licensed Service Technician (Full Time)
Are you a licensed service technician? If so, we need you! We are an established Heating, Cooling, Plumbing & Electrical company.
Please submit a resume by email or fax to be considered. Please do not call.
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Licensed Install Technician (Full Time)
Are you a licensed install technician? If so, please apply! We are an established Heating, Cooling, Plumbing & Electrical business.
Please submit a resume by email or fax to be considered. Please do not call.
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Customer Service Representative (CSR) – HVAC Company
Are you a customer-oriented and passionate individual? We have an exciting opportunity for you to join our team as a Customer Service Representative (CSR) in our reputable locally operated and operated HVAC company! As a CSR, you will act as a vital link between our company and our esteemed customers. We are seeking a customer-oriented and passionate individual. The ideal candidate will provide accurate and efficient product and service information, resolve any emerging problems, and ensure customer accounts are handled with utmost care and satisfaction.
Responsibilities:
Act as the primary point of contact for customer inquiries and concerns
Provide exceptional customer service by actively listening and empathizing with customers
Respond promptly to customer inquiries via phone, email, or social media channels
Identify and assess customer needs to achieve satisfaction and maintain high service standards
Resolve customer complaints and problems effectively and efficiently
Gather feedback and insights from customers to improve our products and services
Collaborate with internal teams to escalate and resolve complex customer issues
Keep accurate records of customer interactions and transactionsRequirements:
- Previous experience in a customer service role is highly preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and critical thinking
- Patience and empathy towards customers
- Ability to multitask and handle high-volume customer inquiries
- Knowledge of HVAC systems and services is a plus
- Proficient in computer applications and software such as CRM systems
What Our Customers Are Saying
Anthony Brooks and Paul were amazing! They did everything in their power to be fair and give me what I wanted. Great customer service and would recommend.
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Wilson Perez Jr
Very easy to work with. Doug was timely and thorough which I appreciated very much
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Rosanna Thacke
Had our A/C checked. Was told the refrigerant was low and it’s not available anymore, so we were quoted a price for a replacement. The quote was $30,000. I said we will get a second opinion. Another company checked our system and found the component that was faulty. He replaced it and our A/C system is working again. The refrigerant was not low after all. In my opinion I feel Superior was price gouging and taking advantage of senior citizens. I cannot recommend this company to anyone.
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Lawrence Petrarca
David was wonderful.
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Sandra Johnson
Tech was fine but the pricing is ridiculous!
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Jump Start
Technician was, really friendly and knowledgeable. Great experience.
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RJ Wood
Thank you, Bill for your professionalism and time today as we continue to navigate our issues and decisions moving forward. I appreciate your patience and time listening to our concerns and questions. Keep up the great work.
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John Ryan
We were having a problem with our air conditioner and we reached out this morning and the repair was completed by this afternoon. Our service tech Alex was so very helpful explaining exactly what was wrong and getting the repair done.
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Dianna Lotito
Very professional and personable! Explained what he was doing very clearly!
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John Lawlor
Patrick was timely and efficient. He explained what issues he saw with pictures and options for taking care of them. He got right to work on cleaning the condensers for us. It was a bit pricey compared to other states, but Superior had the best service contract in the area with the fastest service.
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Rachel Mundell
