Careers
Who We Are
Superior Comfort Incorporated is a family owned and operated company that has been providing high quality HVAC service for over 18 years. We have honed our expertise and built a solid foundation of knowledge and skills to provide top-quality HVAC services and solutions through all of Rhode Island and Southern Massachusetts. We take great pride in our unwavering commitment to offering a comprehensive range of services to our customers, prioritizing their satisfaction above all else. We firmly believe in creating a work environment where our employees feel valued and appreciated for their contributions, each employee is an integral part of the SCI family and we go the extra mile to show our gratitude and acknowledge the hard work and dedication of our team members.
Why Us
At Superior Comfort Incorporated, we provide a supportive and dynamic work environment, offering countless opportunities for personal and professional growth. The HVAC industry is constantly evolving, with new advancements and technologies being introduced regularly. By joining our team, you’ll have the opportunity to work with state-of-the-art tools and equipment. We invest in the latest technology and continuous training availability to ensure that our employees are equipped with the best resources to deliver top-notch services to our clients. Being at the forefront of technological advancements allows you to expand your knowledge and stay ahead in your field.
Who We’re Looking For
We believe that our success is driven by our passionate and skilled employees, who share our commitment to excellence in the HVAC industry. Our ideal candidate values contributing to a positive company culture and working on a team that feels more like a family. Delivering exceptional service to our clients is a top priority for us. We seek individuals who are dedicated to understanding our clients’ needs, providing personalized solutions, and ensuring their satisfaction.
Superior Benefits & Special Perks Offered
Employee Benefits
- Above average pay and benefits
- Paid Vacation
- Paid Holidays
- Company Vehicle (Based on Job Description)
- Health Insurance (After 90 days)
- Dental (After 90 days)
- Vision (After 90 days)
- 401(K) Plan
Additional Perks & Benefits
- Positive company culture
- Extensive growth opportunities
- Company supplied Personal Protective Equipment/Safety Items
- Spiffs available to every department
- Fun Giveaways and incentives
- Employee Appreciation Days 2 per year
- Christmas Party
- FREE COFFEE DAILY!!!!!!
Safety & Training Programs and Benefits
- Safety Orientation (For Field Employees)
- Training programs/ Technical & Sales
- Monthly Safety Training
- Monthly Truck Inspections
Available Positions
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Licensed Service Technician (Full Time)
Are you a licensed service technician? If so, we need you! We are an established Heating, Cooling, Geothermal and Refrigeration business.
Please submit a resume by email or fax to be considered. Please do not call.
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Licensed Install Technician (Full Time)
Are you a licensed install technician? If so, please apply! We are an established Heating, Cooling, Geothermal & Refrigeration business.
Please submit a resume by email or fax to be considered. Please do not call.
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Customer Service Representative (CSR) – HVAC Company
Are you a customer-oriented and passionate individual? We have an exciting opportunity for you to join our team as a Customer Service Representative (CSR) in our reputable family owned and operated HVAC company! As a CSR, you will act as a vital link between our company and our esteemed customers. We are seeking a customer-oriented and passionate individual. The ideal candidate will provide accurate and efficient product and service information, resolve any emerging problems, and ensure customer accounts are handled with utmost care and satisfaction.
Responsibilities:
Act as the primary point of contact for customer inquiries and concerns
Provide exceptional customer service by actively listening and empathizing with customers
Respond promptly to customer inquiries via phone, email, or social media channels
Identify and assess customer needs to achieve satisfaction and maintain high service standards
Resolve customer complaints and problems effectively and efficiently
Gather feedback and insights from customers to improve our products and services
Collaborate with internal teams to escalate and resolve complex customer issues
Keep accurate records of customer interactions and transactionsRequirements:
- Previous experience in a customer service role is highly preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and critical thinking
- Patience and empathy towards customers
- Ability to multitask and handle high-volume customer inquiries
- Knowledge of HVAC systems and services is a plus
- Proficient in computer applications and software such as CRM systems
What Our Customers Are Saying
The crew from Superior Comfort just left our home and in one day we got three heads and one condenser installed. The experience that started with Matt the sales rep and continued with Evan and then finished up with John, Derrick, Josh, Parker and the entire crew was fantastic! Communication between my wife, and I and the company was always kind and direct. We never felt like we couldn’t ask a question, we never felt rushed, and we always felt like we were in good hands. Each time a step in the process was scheduled, furious people from the company Showed up when they said they would and took us through the entire process seamlessly. The work that got done today was clean, aesthetically, pleasing, and the final tests of the system were all outstanding! We would absolutely work with this company again.
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Raymond Votolato
I’m very satisfied with the work Matt did in replacing my outside water faucet and replacing my basement pipe. Matt was very prompt and called me this morning to let me know he was on his way. He took the time to explain things to me and answered all of my questions. Thanks Matt!
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bass2 see
Aaron was prompt, professional, and personable! Thank you for providing quality service!
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Adam Kropp
Bob was professional and showed me exactly what the plumbing issue was. He provided two options and quotes for the plumbing problem.
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Patricia Perry
Quick fabulous service with a well educated professional. Would use them again without hesitation
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Christine Fox
Mark from superior comfort was a great representative. He explained the project in detail, and broke down the costs. I ultimately went with another contractor based on bottom line cost, but Mark’s professionalism’s was appreciated
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Anthony Perretta
Amazing service. They are respectful, kind and conscientious. I highly recommend them. The have the best pricing as well. I’m very happy with Superior Comfort!
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Renee Arnold
AC system put in excellent job
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Jason Wordell
Mark is a professional at providing all the necessary information for my plumbing needs. He is an asset to Superior Comfort.
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Sue
Robert was very professional and.helpful for us to understand our problem
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Donna Hagh
